Refund policy

Return & Refund Policy

At Adelily Lane, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for sizing issues or change of mind. We encourage all customers to carefully review our size guide before placing an order.

We do cover the following:

• Damaged or defective items — If your order arrives damaged or with a print defect, please contact us within 30 days of delivery with a photo of the issue and your order number. We will arrange a free replacement or full refund.
• Wrong item received — If you received the wrong product, contact us within 30 days and we'll make it right with a replacement or refund.
• Lost in transit — If your order is confirmed lost by the carrier, we will issue a replacement or full refund.

How to contact us: Email us at adelilylane@gmail.com with your order number and photos (where applicable). We aim to respond within 2 business days.

Please note: Refunds are processed to your original payment method within 5–10 business days depending on your bank.